Simplicity.
Efficiency.
Innovation.
Next-generation managed services
Your IT environment isn't just an operational cost—it's the foundation for building a collaborative and innovative organisation. +OneX Technology Managed Services is a next-generation managed services partner that will help you optimise costs, enhance flexibility and simplify operations across your IT infrastructure. We go beyond minimising disruptions, downtime and risk. We'll collaborate with you to unlock competitive advantage from your investments in technology.
Our Services
Experience and Digital Workplace Solutions
We drive workforce productivity and technology adoption. Our full portfolio of end-user computing solutions addresses today's reality of diverse endpoint devices and hybrid working models.
Intelligent Infrastructure Management
We ensure your server and storage infrastructure always runs smoothly. Our comprehensive solution includes proactive oversight of your systems, adaptive security protocols tailored to your needs, and strategic capacity forecasting for your future growth. We provide swift incident resolution and compliance assurance, keeping your infrastructure robust and reliable.
Next-Gen Network Orchestration
Our intelligent, proactive management of network resources ensures high levels of end-user satisfaction and business performance. Partner with us to optimise network performance, uptime and costs.
Intelligent IT Operations Suite
Focus on your core business while we handle IT operations. We provide you with service desk, remote management, and performance monitoring services to reduce downtime and enhance performance. Our data-driven approach swiftly remedies issues and allows for continuous improvement.
Enterprise Technology Synergy
We help you break down technology and organisational silos. We introduce integrated workflows, customer experience management, project management, governance and optimisation systems and processes that will transform your culture.
Unified Communications as a Service (UCaaS)
Our unified communication and collaboration solutions speed up business processes and enhance people's productivity and effectiveness. We integrate voice, video, messaging, and web collaboration applications to create a seamless communication environment for your business.
Modern Managed Services: Solving Today's IT & MS Challenges
Single Pane View
The Problem: Organisations struggle with fragmented tools, scattered data across multiple systems, and inconsistent reporting, leading to delayed decisions and missed insights.
The Solution:
- Unified dashboard consolidating all service metrics and performance data
- Real-time visibility across your entire IT ecosystem
- Integrated reporting eliminating data silos and tool fragmentation
- Enhanced decision-making through comprehensive analytics and insights
- One source of truth for all stakeholders
Impact: Reduces decision-making time by up to 60% and eliminates the need to navigate multiple tools and reconcile conflicting data sources.
Proactive Problem Prevention & Resolution
The Problem: Traditional IT support is reactive, waiting for issues to occur before addressing them, resulting in service disruptions and business impact.
The Solution:
- AI-driven predictive analytics identifying potential issues before they impact services
- Automated early warning system for system anomalies
- Continuous monitoring with intelligent pattern recognition
- Root cause analysis automation for faster problem resolution
- Self-healing capabilities for common issues
Impact: Prevents up to 70% of potential service disruptions through early detection and automated resolution.
Human-Centered Automation
The Problem: Pure automation lacks context and understanding, while purely manual processes are slow and resource intensive.
The Solution:
- Smart automation balanced with human expertise
- Context-aware AI systems providing personalised support
- Intelligent routing of complex issues to specialists
- Enhanced user experience through automated self-service
- Continuous learning through human feedback loops
Impact: Achieves 40% faster resolution times while maintaining high customer satisfaction through balanced automation and human interaction.
Optimised Operational Efficiency
The Problem: Organisations waste resources on manual processes, experience inconsistent service delivery, and struggle with scaling operations.
The Solution:
- Streamlined workflows reducing manual processes
- Cost optimisation through automated resource allocation
- Standardised processes ensuring consistent service delivery
- Improved scalability without proportional cost increase
- Data-driven optimisation of service delivery
Impact: Reduces operational costs by up to 30% while improving service quality and consistency.
Business Transformation Summary
Modern managed services transform IT operations by addressing key pain points through integrated solutions. The combination of unified visibility, proactive management, intelligent automation, and optimised operations creates a more efficient, reliable, and scalable IT environment. This approach not only solves current operational challenges, but also positions organisations for future growth and innovation.
Key strategic outcomes:
- Faster incident resolution
- Reduced operational costs
- Improved service quality
- Enhanced user satisfaction
- Better resource utilisation
- Increased business agility
Your partner in business transformation
Modern technology managed services go beyond cost reduction and operational efficiency. We focus on unlocking the benefits of digital transformation, driving superior customer and employee experiences, and mitigating security and regulatory risks.
Let’s talk
Ready to discover how we can help you unleash more value from IT?
Let's talk about your unique needs and how we can transform your IT infrastructure. Contact us today to start your journey towards a more efficient, flexible, and innovative IT environment.